IBM eNetwork Host On-Demand: The Beginning of a New Era for Accessing Host Information in a Web Environment. - Yih-Shin Tan; David B. Lindquist; Thomas O. Rowe; John R. Hind (IBM Syst. J., 1998)

Service domains. - Yih-Shin Tan; Vivekand Vellanki; Jie Xing; Brad Topol; Gary Dudley (IBM Syst. J., 2004)

Integration of domain-specific IT processes and tools in IBM Service Management. - Niraj Joshi; Wayne B. Riley; Juergen Schneider; Yih-Shin Tan (IBM Syst. J., 2007)