The Effects Of Malfunctioning Personalized Services On Users' Trust And Behaviors. - Patrick Y. K. Chau; Shuk Ying Ho; Yihong Yao (PACIS, 2011)

Examining the effects of malfunctioning personalized services on online users' distrust and behaviors. - Patrick Y. K. Chau; Shuk Ying Ho; Kevin K. W. Ho 001; Yihong Yao (Decis. Support Syst., 2013)