IT-Enabled Role Playing in Service Encounter: Design a Customer Emotion Management System in Call Centers. - Yiting Guo; Yilin Li 001; Qiang Wei; Sean Xin Xu (ICIS, 2017)

Assessing the Unacquainted: Inferred Reviewer Personality and Review Helpfulness. - Angela Xia Liu; Yilin Li 001; Sean Xin Xu (MIS Q., 2021)

Keep The Positive in The Loop: A Field Experimental Study of The Impact of Integrating Solicited Consumer Feedback in Content Recommendation Systems. - Changrong Xiao; Yilin Li 001; Chong (Alex) Wang; Sean Xin Xu; Jiayin Zhang (ICIS, 2024)

Measuring service quality based on customer emotion: An explainable AI approach. - Yiting Guo; Yilin Li 001; De Liu; Sean Xin Xu (Decis. Support Syst., 2024)