Measuring the Effect of Queues on Customer Purchases. - Yina Lu; Andrés Musalem; Marcelo Olivares; Ariel Schilkrut (Manag. Sci., 2013)

Prioritizing Burn-Injured Patients During a Disaster. - Carri W. Chan; Linda V. Green; Yina Lu; Nicole Leahy; Roger Yurt (Manuf. Serv. Oper. Manag., 2013)