An improved AHP and BP neural network method for service quality evaluation of city bus. - Ying Liu 031 (Int. J. Comput. Appl. Technol., 2018)

Announcing Delay Information to Improve Service in a Call Center With Repeat Customers. - Miao Yu; Chunguang Chang; Yu Zhao; Ying Liu 031 (IEEE Access, 2019)

Waiting time influence on customer repeated behaviour in chat service systems with staffing policy. - Ying Liu 031; Miao Yu; Tao Zou (Int. J. Comput. Appl. Technol., 2020)