Application of AI technology based on customer service digitalization. - Kefeng Yu; Liping Zhang; Yingmao Hu; Ying Wu (ICISS, 2022)

Research on Complaint Operation Management System Based on digital Transformation. - Liping Zhang; Kefeng Yu; Yingmao Hu; Ying Wu (ICISS, 2022)

Research on Intelligent Customer Service Application Architecture Based on Digital Transformation. - Liping Zhang; Kefeng Yu; Jiangang Tong; Man Li; Yingmao Hu; Ying Wu (ICISS, 2022)

Research and Exploration of Intelligent Scheduling System in Call Center Based on Time Slicing. - Kefeng Yu; Liping Zhang; Yingmao Hu; Ying Wu; Chengwei Yang (ICISS, 2023)

Design of Business Rule Model for Telecom Operator Support System. - Kefeng Yu; Liping Zhang; Yingmao Hu; Ying Wu; Chengwei Yang (ICISS, 2023)