Responding to Reviews Expressing Different Emotional Arousal Levels: The Effect of Managerial Response on Multi-Dimensional Ratings. - Yinli Huang; Jinghua Huang; Khim Yong Goh (ICIS, 2020)

Impact of Managerial Responses on Product Sales: Examining the Moderating Role of Competitive Intensity and Market Position. - Yinli Huang; Yue Jin; Jinghua Huang (J. Assoc. Inf. Syst., 2021)