User satisfaction and frustration with a handheld, pen-based guideline implementation system for asthma. - Richard N. Shiffman; Yischon Liaw; Deborah D. Navedo; Kimberly A. Freudigman (AMIA, 1999)

Model Formulation: A Design Model for Computer-based Guideline Implementation Based on Information Management Services. - Richard N. Shiffman; Cynthia Brandt; Yischon Liaw; Geoffrey J. Corb (J. Am. Medical Informatics Assoc., 1999)

Review: Computer-based Guideline Implementation Systems: A Systematic Review of Functionality and Effectiveness. - Richard N. Shiffman; Yischon Liaw; Cynthia Brandt; Geoffrey J. Corb (J. Am. Medical Informatics Assoc., 1999)