An Overview of On-Site Contact Centers in Subnational Governments in Brazil. - Yohanna Juk; Daniel Valotto; Beatriz B. B. Lanza; Thiago Jose Tavares Avila (DG.O, 2021)

Challenges of Brazilian Subnational Government Service Portals. - Daniel Valotto; Yohanna Juk; Beatriz Barreto Brasileiro Lanza; Thiago Jose Tavares Avila (DG.O, 2021)

Diagnosis of Brazilian Subnational Government Service Portals. - Daniel S. Valotto; Yohanna Juk; Beatriz B. B. Lanza; Thiago Jose Tavares Avila (ICEGOV, 2021)

Does web page loading speed matter? An analysis in the Brazilian Public Service Portals. - Beatriz B. B. Lanza; Maria Aparecida Oliveira; Yohanna Juk; Thiago Ávila; Daniel Valotto (DG.O, 2022)

A long and winding road: Research impact evaluation over public policies. - Evandro Coggo Cristofoletti; Sergio Salles-Filho; Yohanna Juk; Bernardo P. Cabral; Karen Esteves Fernandes Pinto; Sandra Hollanda; Carlos Graziani; César Antonio Pereira (Quant. Sci. Stud., 2025)