Managing Learning and Turnover in Employee Staffing. - Noah Gans; Yong-Pin Zhou (Oper. Res., 2002)

A Call-Routing Problem with Service-Level Constraints. - Noah Gans; Yong-Pin Zhou (Oper. Res., 2003)

Managing Response Time in a Call-Routing Problem with Service Failure. - Francis de Véricourt; Yong-Pin Zhou (Oper. Res., 2005)

On the incomplete results for the heterogeneous server problem. - Francis de Véricourt; Yong-Pin Zhou (Queueing Syst. Theory Appl., 2006)

Coordinated Replenishment Strategies in Inventory/Distribution Systems. - Mustafa Çagri Gürbüz; Kamran Moinzadeh; Yong-Pin Zhou (Manag. Sci., 2007)

Call-Routing Schemes for Call-Center Outsourcing. - Noah Gans; Yong-Pin Zhou (Manuf. Serv. Oper. Manag., 2007)

Call Center Outsourcing: Coordinating Staffing Level and Service Quality. - Z. Justin Ren; Yong-Pin Zhou (Manag. Sci., 2008)

Analysis of scale effects in peer-to-peer networks. - Yung-Ming Li; Yong Tan; Yong-Pin Zhou (IEEE/ACM Trans. Netw., 2008)

ADTreesLogit model for customer churn prediction. - Jiayin Qi; Li Zhang; Yanping Liu; Ling Li 008; Yong-Pin Zhou; Yao Shen; Liang Liang; Huaizu Li (Ann. Oper. Res., 2009)

A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities, and Fixed Ordering Cost. - Apurva Jain; Kamran Moinzadeh; Yong-Pin Zhou (Oper. Res., 2012)

Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study. - Jia-Yin Qi; Yong-Pin Zhou; Wen-Jing Chen; Qi-Xing Qu (Inf. Technol. Manag., 2012)

Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers. - Vijay Mehrotra; Kevin Ross; Geoffrey S. Ryder; Yong-Pin Zhou (Manuf. Serv. Oper. Manag., 2012)

How does customer self-construal moderate CRM value creation chain? - Jia-Yin Qi; Qi-Xing Qu; Yong-Pin Zhou (Electron. Commer. Res. Appl., 2014)

The impact of users' characteristics on customer lifetime value raising: evidence from mobile data service in China. - Jia-Yin Qi; Qi-Xing Qu; Yong-Pin Zhou; Lei Li 002 (Inf. Technol. Manag., 2015)

Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling. - Noah Gans; Haipeng Shen; Yong-Pin Zhou; Nikolay Korolev; Alan McCord; Herbert Ristock (Manuf. Serv. Oper. Manag., 2015)

Impact of Queue Configuration on Service Time: Evidence from a Supermarket. - Jingqi Wang; Yong-Pin Zhou (Manag. Sci., 2018)

Call to Duty: Just-in-Time Scheduling in a Restaurant Chain. - Masoud Kamalahmadi; Qiuping Yu; Yong-Pin Zhou (Manag. Sci., 2021)

Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform. - Qiuping Yu; Yiming Zhang; Yong-Pin Zhou (Manag. Sci., 2022)

Pooling Agents for Customer-Intensive Services. - Zhongbin Wang 002; Luyi Yang; Shiliang Cui; Sezer Ülkü; Yong-Pin Zhou (Oper. Res., 2023)