Collaborative Examinations for Asynchronous Learning Networks: Evaluation Results. - Jia Shen; Starr Roxanne Hiltz; Kung-E Cheng; Yooncheong Cho; Michael Bieber (HICSS, 2001)

An Analysis of Online Customer Complaints: Implications for Web Complaint Management. - Yooncheong Cho; Il Im; Starr Roxanne Hiltz; Jerry Fjermestad (HICSS, 2002)

The impact of product category on customer dissatisfaction in cyberspace. - Yooncheong Cho; Il Im; Jerry Fjermestad; Starr Roxanne Hiltz (Bus. Process. Manag. J., 2003)