How to Guide Task-oriented Chatbot Users, and When: A Mixed-methods Study of Combinations of Chatbot Guidance Types and Timings. - Su-Fang Yeh; Meng-Hsin Wu; Tze-Yu Chen; Yen-Chun Lin; Xi-Jing Chang; You-Hsuan Chiang; Yung-Ju Chang (CHI, 2022)

Investigating Users' Inclination of Leveraging Mobile Crowdsourcing to Obtain Verifying vs. Supplemental Information when Facing Inconsistent Smat-city Sensor Information. - You-Hsuan Chiang; Je-Wei Hsu; Chung-En Liu; Tzu-Yu Huang; Hsin-Lun Chiu; Yung-Ju Chang (CSCW Companion, 2023)

Verifying or Clarifying? User Preferences for Mobile Crowdsourcing in Response to Seemingly Inconsistent Sensor Data. - You-Hsuan Chiang; Je-Wei Hsu; Hsin-Lun Chiu; Chung-En Liu; Tzu-Yu Huang; Yung-Ju Chang (Proc. ACM Hum. Comput. Interact., 2025)