Agent-in-the-Loop: A Data Flywheel for Continuous Improvement in LLM-based Customer Support. - Cen Mia Zhao; Tiantian Zhang; Hanchen Su; Yufeng Wayne Zhang; Shaowei Su; Mingzhi Xu; Yu Elaine Liu; Wei Han; Jeremy Werner; Claire Na Cheng; Yashar Mehdad (CoRR, 2025)

LLM-Friendly Knowledge Representation for Customer Support. - Hanchen Su; Wei Luo; Wei Han; Yu Elaine Liu; Yufeng Wayne Zhang; Cen Mia Zhao; Ying Joy Zhang; Yashar Mehdad (CoRR, 2025)