Anthropomorphism of AI-based Intelligent Customer Service, and Its Affective and Behavioral Consequences. - Yu-Ting Chang-Chien; Jacob Chun Cheng; Jack Shih-Chieh Hsu; Yi Wen Yeh (HICSS, 2022)

What Signals Should You Send in Social Commerce? The Roles of Community Quality and Brand Awareness. - Kuang-Ting Cheng; Jacob Chun Cheng; Yu-Ting Chang-Chien; Jack Shih-Chieh Hsu; Shu-I Chen (PACIS, 2022)

The Effect of Neutralization: Before and After Employee Violating ISP. - Jack Shih-Chieh Hsu; Kuang-Ting Cheng; Yu-Ting Chang-Chien (AMCIS, 2023)

How social media fatigue feigning and altering emotion discourage the use of social media. - Jack Shih-Chieh Hsu; Chao-Min Chiu; Yu-Ting Chang-Chien; Kingzoo Tang (Internet Res., 2024)

The thrust and drag forces affecting norm violation in live streaming eCommerce. - Yu-Ting Chang-Chien; Kuang-Ting Cheng; Jack Shih-Chieh Hsu; Hsieh-Hong Huang (Electron. Commer. Res. Appl., 2025)

Digital Transformation and Immersive Technologies: Social Media, Augmented Reality, and Online-to-Offline Services. - Jack Shih-Chieh Hsu; Yu-Ting Chang-Chien (Pac. Asia J. Assoc. Inf. Syst., 2025)