Data-Driven Market-Making via Model-Free Learning. - Yueyang Zhong; YeeMan Bergstrom; Amy R. Ward (IJCAI, 2020)

Asymptotically optimal idling in the GI/GI/N+GI queue. - Yueyang Zhong; Amy R. Ward; Amber L. Puha (Oper. Res. Lett., 2022)

Some asymptotic properties of the Erlang-C formula in many-server limiting regimes. - Ragavendran Gopalakrishnan; Yueyang Zhong (Oper. Res. Lett., 2024)

Behavior-Aware Queueing: The Finite-Buffer Setting with Many Strategic Servers. - Yueyang Zhong; Ragavendran Gopalakrishnan; Amy R. Ward (Oper. Res., 2025)