Developing diabetes self-care supporting service: A systemic approach. - Yung-Hsiu Lin; Sophie Huey-Ming Guo; Rong-Rong Chen; Her-Kun Chang (SOCA, 2009)

Supporting Service Management with Service Encounters Analysis: A Case on Call Centre Outsourcing Operations. - Rong-Rong Chen; Yung-Hsiu Lin; Ta-Wei Shih; Her-Kun Chang (PACIS, 2010)

Rough set analysis on call center metrics. - Rong-Rong Chen; Yen-I Chiang; P. Pete Chong; Yung-Hsiu Lin; Her-Kun Chang (Appl. Soft Comput., 2011)

A systemic description of service flows in Traditional Chinese Medicine. - Yung-Hsiu Lin; Sophie Huey-Ming Guo; Chien-Hsiung Lin; Tsai-Ya Lai; Her-Kun Chang (Healthcom, 2012)

Analysing information behaviour in structured service encounters: a case of call centre operations. - Rong-Rong Chen; Yung-Hsiu Lin; Her-Kun Chang (Inf. Res., 2012)

Developing a Web 2.0 Diabetes Care Support System with Evaluation from Care Provider Perspectives. - Yung-Hsiu Lin; Rong-Rong Chen; Sophie Huey-Ming Guo; Hui-Yu Chang; Her-Kun Chang (J. Medical Syst., 2012)

Sharing Personal Health Information Via Service-Oriented Computing: A Case of Long-Term Care. - Yung-Hsiu Lin; Rong-Rong Chen; Sophie Huey-Ming Guo; Su-Chien Chiang; Her-Kun Chang (J. Medical Syst., 2012)

IT-Enabled Support for Anesthesia Preoperative Evaluation Clinics. - Shu-Man Chang; Yan-Yuen Poon; Chun-Yi Lin; Yung-Hsiu Lin; Ping Pete Chong; Her-Kun Chang (IT Prof., 2017)

Enhancing Collaborative Capabilities with e-Flow Services: a Case Study on Leaving-School Process in University. - Shu-Man Chang; Yung-Hsiu Lin (ICBDT, 2019)