Are you willing to forgive AI? Service recovery from medical AI service failure. - Aihui Chen; Yueming Pan; Longyu Li; Yunshuang Yu (Ind. Manag. Data Syst., 2022)

Speciesism toward AI: The mechanism of AI affection expression on user satisfaction. - Aihui Chen; Yunshuang Yu; Yaobin Lu (Inf. Manag., 2025)