Electronic Commerce Performance Study. - Robert E. Kinicki; David Finkel; Mikhail Mikhailov; Joel Sommers; Sharon Cunningham; Yuriy Elkin; Ranga Gopalan; Mark Quinlivan (EUROMEDIA, 1998)

Electronic Commerce on the World-Wide Web: Performance and Availability. - David Finkel; Robert E. Kinicki; Mikhail Mikhailov; Aditya Raghavendra; Sharon Cunningham; Yuriy Elkin; Arthur Lin; Mark Quinlivan; Joel Sommers; Bob Wescott (Applied Informatics, 1999)