Putting Users in the Loop: How User Research Can Guide AI Development for a Consumer-Oriented Self-service Portal. - Frank Binder; Jana Diels; Julian Balling; Oliver Albrecht; Robert Sachunsky; J. Nathanael Philipp; Yvonne Scheurer; Marlene Münsch; Markus Otto; Andreas Niekler; Gerhard Heyer; Christian Thorun (HCI (23), 2022)