Unravelling the potential of social media data analysis to improve the warranty service operation. - Zahra Sarmast; Sajjad Shokouhyar; Seyed Hamed GhanadPour; Sina Shokoohyar (Ind. Manag. Data Syst., 2023)

A Decision Support System for Customer Behavior Analysis Through Social Media Data Mining. - Zahra Sarmast Hasan Kiadeh; Ethan Nikookar; Sajjad Shokouhyar; Andrew Sinclair; Kayvan Aminbeidokhti (ICCAE, 2024)

Warranty operation enhancement through social media knowledge: a deep-learning methods. - Zahra Sarmast Hasan Kiadeh; Sajjad Shokouhyar; Arash Omarzadeh; Sina Shokoohyar (INFOR Inf. Syst. Oper. Res., 2024)