Measuring and analysing customer satisfaction with multi-criteria satisfaction analysis (MUSA) model: an electronic retailing case study. - Zahra Tabaei; Mohammad Fathian (Int. J. Bus. Inf. Syst., 2014)

A novel utility-based model for identifying the customer value in online shopping. - Zahra Tabaei; Mohammad Fathian (Int. J. Electron. Bus., 2014)