The impact of cost, technology acceptance and employees' satisfaction on the effectiveness of the electronic customer relationship management systems. - Nima Jafari Navimipour; Zeynab Soltani (Comput. Hum. Behav., 2016)

Customer relationship management mechanisms: A systematic review of the state of the art literature and recommendations for future research. - Zeynab Soltani; Nima Jafari Navimipour (Comput. Hum. Behav., 2016)

The effect of knowledge management, e-learning systems and organizational learning on organizational intelligence. - Zeynab Soltani; Batool Zareie; Leila Rajabiun; Ali Agha Mohseni Fashami (Kybernetes, 2020)