Beyond (J)ust a (R)ather (V)ery (I)ntelligent (S)ystem: Can You Outdo Ironman Troubleshooting Complex Technical Problems? - Zeyuan (Stephen) Hong; Ben Choi 001; Waifong Boh (ICIS, 2024)

Overcoming Local Problems with Remote Intelligence: Empowering Next-Generation Diagnosis with Augmented Reality. - Zeyuan (Stephen) Hong; Ben Choi 001; Waifong Boh (PACIS, 2024)

Demystifying Human Reliance on AI through a Dual-Coding Perspective: An Augmented Reality Experiment with Eye-tracking and Facial Expression Analysis. - Zeyuan (Stephen) Hong; Ben Choi 001; Waifong Boh (PACIS, 2025)

Framing Consumer Questions: Chatbots as the Search Intermediary in Digital Sales. - Zeyuan (Stephen) Hong; Ben Choi 001; Yuan Sun (PACIS, 2025)