A Six Sigma Framework for Software Process Improvements and its Implementation. - Zhedan Pan; Hyuncheol Park; Jongmoon Baik; Ho-Jin Choi (APSEC, 2007)

A Case Study: CRM Adoption Success Factor Analysis and Six Sigma DMAIC Application. - Zhedan Pan; Hoyeon Ryu; Jongmoon Baik (SERA, 2007)

A QOS Enhanced Framework and Trust Model for Effective Web Services Selection. - Zhedan Pan; Jongmoon Baik (J. Web Eng., 2010)