Convergence to equilibrium states for fluid models of many-server queues with abandonment. - Zhenghua Long; Jiheng Zhang (Oper. Res. Lett., 2014)

Virtual allocation policies for many-server queues with abandonment. - Zhenghua Long; Jiheng Zhang (Math. Methods Oper. Res., 2019)

Dynamic Scheduling of Multiclass Many-Server Queues with Abandonment: The Generalized cμ/h Rule. - Zhenghua Long; Nahum Shimkin; Hailun Zhang; Jiheng Zhang (Oper. Res., 2020)

The Generalized c/μ Rule for Queues with Heterogeneous Server Pools. - Zhenghua Long; Hailun Zhang; Jiheng Zhang; Zhe George Zhang (Oper. Res., 2024)

Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times. - Zhenghua Long; Tolga Tezcan; Jiheng Zhang (Manuf. Serv. Oper. Manag., 2024)