Using Eye Tracking to Gain Insight into TV Customer Experience by Markov Modelling. - Zhi Chen 018; Shuai Zhang 001; Sally I. McClean; Gaye Lightbody; Michael Milliken; Ian Kegel; Aygul Garifullina (SmartWorld/SCALCOM/UIC/ATC/CBDCom/IOP/SCI, 2019)

Sequence Mining TV Viewing Data Using Embedded Markov Modelling. - Zhi Chen 018; Shuai Zhang 001; Sally I. McClean; Brahim Allan; Ian Kegel (SmartWorld/SCALCOM/UIC/ATC/IOP/SCI, 2021)

Profiling Television Watching Behavior Using Bayesian Hierarchical Joint Models for Time-to-Event and Count Data. - Rafael de Andrade Moral; Zhi Chen 018; Shuai Zhang 001; Sally I. McClean; Gabriel R. Palma; Brahim Allan; Ian Kegel (IEEE Access, 2022)

Process Mining IPTV Customer Eye Gaze Movement Using Discrete-Time Markov Chains. - Zhi Chen 018; Shuai Zhang 001; Sally I. McClean; Fionnuala Hart; Michael Milliken; Brahim Allan; Ian Kegel (Algorithms, 2023)

Integrating IT Infrastructure Metrics into Business Process Mining: A Telecommunications Industry Case Study. - Zhi Chen 018; Sally I. McClean; Zeeshan Muhammad Tariq; Nektarios Georgalas; Adeshola Adefila (ICIT, 2025)