ChatMap: Mining Human Thought Processes for Customer Service Chatbots via Multi-Agent Collaboration. - Xinyi Jiang; Tianyi Hu; Yuheng Qin; Guoming Wang; Zhou Huan; Kehan Chen; Gang Huang; Rongxing Lu; Siliang Tang (ACL (Findings), 2025)

Doc-CoB: Enhancing Multi-Modal Document Understanding with Visual Chain-of-Boxes Reasoning. - Ye Mo; Zirui Shao; Kai Ye 006; Xianwei Mao; Bo Zhang 069; Hangdi Xing; Peng Ye 006; Gang Huang; Kehan Chen; Zhou Huan; Zixu Yan; Sheng Zhou 004 (CoRR, 2025)