Kirsten Petersen

According to our database, Kirsten Petersen authored at least 3 papers between 2019 and 2025.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2025

One IT Serving Many - Using ITSM to Drive Organizational Change and Align a Federated IT Organization.

Lucas Friedrichsen, Terralyn Vandetta, Andrew Wheeler, Carolyn Rothwell, Sean Bangs, Alex Merino, Kirsten Petersen

Proceedings of the 2025 ACM SIGUCCS Annual Conference, 2025

2019

Creating a "Phoenix" Service Desk.

Kirsten Petersen, Andrew Wheeler, Max Cohen

Proceedings of the 2019 ACM SIGUCCS Annual Conference, 2019

It Takes an IT Village to Raise a Service Desk.

Kirsten Petersen

Proceedings of the 2019 ACM SIGUCCS Annual Conference, 2019