Aibo Tan

According to our database, Aibo Tan authored at least 2 papers in 2024.

Collaborative distances:

• Dijkstra number of six.
• Erdős number of five.

2024

To Err is Bot, Not Human: Asymmetric Reactions to Chatbot Service Failures.

Aibo Tan, Caihong Jiang, Yan Zhu

Proceedings of the E-Business. New Challenges and Opportunities for Digital-Enabled Intelligent Future, 2024

When Chatbot Fails: Expectancy Violation and Intergroup Bias in Human-AI Interactions.

Aibo Tan, Caihong Jiang

Proceedings of the IEEE International Conference on Service Operations and Logistics, 2024