Alexander P. Henkel

According to our database, Alexander P. Henkel authored at least 3 papers between 2020 and 2025.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2025

Automated Detection of Firm Social Media Response Strategies: A Multi-Label Classification Study of X-Based Customer Service Interactions.

Bea Waelbers, Alexander P. Henkel, Stefano Bromuri

Proceedings of the 10th International Conference on Machine Learning Technologies, 2025

2022

Comparing Neural Networks for Speech Emotion Recognition in Customer Service Interactions.

Bea Waelbers, Stefano Bromuri, Alexander P. Henkel

Proceedings of the International Joint Conference on Neural Networks, 2022

2020

Evaluation of a Financial Portfolio Visualization using Computer Displays and Mixed Reality Devices with Domain Experts.

Kay Schröder, Batoul Ajdadilish, Alexander P. Henkel, André Calero Valdez

Proceedings of the CHI '20: CHI Conference on Human Factors in Computing Systems, 2020