Alexandre Ferreira Oliveira

According to our database¹, Alexandre Ferreira Oliveira authored at least 2 papers between 2010 and 2011.

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2011

Call Center Operational Performance Indicators and Customer Satisfaction: An Explanatory-Exploratory Investigation.

[BibT_eX]

[DOI]

Int. J. Inf. Syst. Serv. Sect., 2011

2010

Call Center Key Performance Indicators and Customer Satisfaction.

[BibT_eX]

[DOI]

Proceedings of the Sustainable IT Collaboration Around the Globe. 16th Americas Conference on Information Systems, 2010