Cameron Taylor

According to our database, Cameron Taylor authored at least 3 papers between 2019 and 2022.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2022

Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design.

Isabel Kathleen Fornell Haugeland, Asbjørn Følstad, Cameron Taylor, Cato Alexander Bjørkli

Int. J. Hum. Comput. Stud., 2022

2021

Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues.

Asbjørn Følstad, Cameron Taylor

Qual. User Exp., 2021

2019

Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives.

Asbjørn Følstad, Cameron Taylor

Proceedings of the Chatbot Research and Design - Third International Workshop, 2019