Dervis Ozay

According to our database, Dervis Ozay authored at least 5 papers between 2024 and 2025.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2025

What resources are needed for effective AI implementation in CRM, and does it actually enhance performance?

Dervis Ozay, Mohammad Jahanbakht, Shouyi Wang

Electron. Commer. Res. Appl., 2025

Exploring the Role of Information Technology and Digital Innovation in Socio-Economic Development: A Case Study of Startup and Home-Based Businesses.

Mohammad Tondro, Mohammad Jahanbakth, Dervis Ozay

IEEE Access, 2025

Exploring the Intersection of Big Data and AI With CRM Through Descriptive, Network, and Contextual Methods.

Dervis Ozay, Mohammad Jahanbakth, Shouyi Wang

IEEE Access, 2025

2024

Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research.

Dervis Ozay, Mohammad Jahanbakht, Atefeh Shoomal, Shouyi Wang

Enterp. Inf. Syst., July, 2024

Enhancing supply chain resilience and efficiency through internet of things integration: Challenges and opportunities.

Atefeh Shoomal, Mohammad Jahanbakht, Paul Componation, Dervis Ozay

Internet Things, 2024