Eleonora Freddi

According to our database, Eleonora Freddi authored at least 2 papers between 2020 and 2025.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2025

Conversation logs as a source of insight: predicting user satisfaction for customer service chatbots.

Fehime Ceren Ay, Eleonora Freddi, Asbjørn Følstad, Stig Hodnebrog, Knut Kvale, Olav Alexander Sell, Simen Ulsaker

Qual. User Exp., 2025

2020

Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?

Knut Kvale, Eleonora Freddi, Stig Hodnebrog, Olav Alexander Sell, Asbjørn Følstad

Proceedings of the Chatbot Research and Design - 4th International Workshop, 2020