Esada Licina

According to our database, Esada Licina authored at least 3 papers between 2024 and 2026.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2026

HelpAgent: An Explainable Framework for Transparent and User-Centered Helpdesk Ticket Classification.

Esada Licina, Amir Sartipi, Qianbo Zang, Igor Tchappi, Afshin Khadangi

Proceedings of the 17th International Conference on Ambient Systems, 2026

2025

HelpAgent: Explainable Agent-based Helpdesk System.

Esada Licina, Qianbo Zang, Amir Sartipi, Igor Tchappi, Johannes Sedlmeir, Christophe Zgrzendek

Proceedings of the 13th International Conference on Human-Agent Interaction, 2025

2024

Optimizing Helpdesk Ticketing Systems with Discord Community Integration.

Esada Licina, Igor Tchappi, Christoph R. Schommer, Amro Najjar

Proceedings of the 12th International Conference on Human-Agent Interaction, 2024