Fei-Yun Chen

According to our database, Fei-Yun Chen authored at least 2 papers between 2011 and 2014.

Collaborative distances:

• Dijkstra number of six.
• Erdős number of six.

2014

Application of importance and satisfaction indicators for service quality improvement of customer satisfaction.

Fei-Yun Chen, Shun-Hsing Chen

Int. J. Serv. Technol. Manag., 2014

2011

The establishment of appropriate service strategy for banking industry customers with different value.

Shun-Hsing Chen, Chen-Kuo Pai, Fei-Yun Chen

Int. J. Serv. Technol. Manag., 2011