Heather A. Smith

According to our database, Heather A. Smith authored at least 60 papers between 1991 and 2019.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of five.

2019

Digital Transformation at Carestream Health.

Heather A. Smith, Richard T. Watson

MIS Q. Executive, 2019

2015

The Jewel in the Crown - Enterprise Architecture at Chubb.

Heather A. Smith, Richard T. Watson

MIS Q. Executive, 2015

2014

APC Forum: Agility Transformation at Verisk Analytics.

Madeline Weiss, Heather A. Smith

MIS Q. Executive, 2014

2013

Restructuring Information Systems Following the Divestiture of Carestream Health.

Heather A. Smith, Richard T. Watson

MIS Q. Executive, 2013

2012

Delivering an Effective Enterprise Architecture at Chubb Insurance.

Heather A. Smith, Richard T. Watson, Patrick Sullivan

MIS Q. Executive, 2012

Effective Application Maintenance.

James D. McKeen, Heather A. Smith

Commun. Assoc. Inf. Syst., 2012

2011

Enabling Collaboration with IT.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2011

The Identity Management Challenge.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2011

Creating IT Shared Services.

James D. McKeen, Heather A. Smith

Commun. Assoc. Inf. Syst., 2011

2010

Investment Spend Optimization: A New Approach to IT Investment at BMO Financial Group.

Heather A. Smith, James D. McKeen, Cathryn Cranston, Michelle Benson

MIS Q. Executive, 2010

Developments in Practice XXXVI: How to Talk So Business Will Listen ... And Listen So Business Will Talk.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2010

Developments in Practice XXXV: Building a Strong Relationship with the Business.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2010

Developments in Practice XXXVII: Total Cost of Ownership.

James D. McKeen, Heather A. Smith

Commun. Assoc. Inf. Syst., 2010

Developments in Practice XXXIV: Application Portfolio Management.

James D. McKeen, Heather A. Smith

Commun. Assoc. Inf. Syst., 2010

2009

Developments in Practice XXXIII: A Holistic Approach to Managing IT-based Risk.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2009

Developments in Practice XXXII: Successful Strategies for IT Staffing.

James D. McKeen, Heather A. Smith, Joyce Y. Jin

Commun. Assoc. Inf. Syst., 2009

2008

Creating a Process-Centric Organization at FCC: SOA from the Top Down.

Heather A. Smith, James D. McKeen

MIS Q. Executive, 2008

Developments in Practice XXXI: Social Computing: How Should It Be Managed?

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2008

Developments in Practice XXX: Master Data Management: Salvation Or Snake Oil?

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2008

Developments in Practice XXIX: The Emerging Role of the Enterprise Business Architect.

James D. McKeen, Heather A. Smith

Commun. Assoc. Inf. Syst., 2008

2007

APC Forum: The U.S. Constitution as a Model for IT Governance.

Madeline Weiss, Heather A. Smith

MIS Q. Executive, 2007

APC Forum: Leveraging Emerging Digital Technology at BP.

Madeline Weiss, Heather A. Smith

MIS Q. Executive, 2007

Developments in Practice XXVIII: Managing Perceptions of IS.

Heather A. Smith, James D. McKeen, Satyendra Singh

Commun. Assoc. Inf. Syst., 2007

Developments in Practice XXVII: Delivery IT Functions: A Decision Framework.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2007

Developments in Practice XXVI: Social Networks: Knowledge Management's "Killer App"?

James D. McKeen, Heather A. Smith

Commun. Assoc. Inf. Syst., 2007

Developments in Practice XXV: Strategic Experimentation with IT.

James D. McKeen, Heather A. Smith

Commun. Assoc. Inf. Syst., 2007

Developments in Practice XXIV: Information Management: The Nexus of Business and IT.

James D. McKeen, Heather A. Smith

Commun. Assoc. Inf. Syst., 2007

Knowledge Management Research Initiatives in North America.

Suzanne Rivard, Heather A. Smith

Ann. des Télécommunications, 2007

2006

IT in 2010: The Next Frontier.

Heather A. Smith, James D. McKeen

MIS Q. Executive, 2006

Developments In Practice XXI: IT in the New World of Corporate Governance Reforms.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2006

Developments in Practice XXII: Expertise Location and Management: Hope or Hype?

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2006

Developments in Practice XXIII: Creating and Evolving a Technology Roadmap.

James D. McKeen, Heather A. Smith

Commun. Assoc. Inf. Syst., 2006

2005

Developments in Practice XV: Information Delivery: IT's Evolving Role.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2005

Developments in Practice XIX: Building Better IT Leaders - From the Bottom Up.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2005

Developments in Practice XVIII-Customer Knowledge Management: Adding Value for Our Customers.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2005

Developments in Practice XVII: A Framework for KM Evaluation.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2005

Developments in Practice XVI: A Framework for Enhancing IT Capabilities.

James D. McKeen, Heather A. Smith, Satyendra Singh

Commun. Assoc. Inf. Syst., 2005

Developments in Practice XX - Digital Dashboards: Keep Your Eyes on the Road.

James D. McKeen, Heather A. Smith, Satyendra Singh

Commun. Assoc. Inf. Syst., 2005

2004

Developments in Practice XIV: Marketing KM to the Organization.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2004

Developments in Practice XIV: IT Sourcing - How Far Can You Go?

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2004

Developments in Practice XII: Knowledge-Enabling Business Processes.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2004

Developments in Practice XIII Electronic Communications: Strategies for Coping with the Deluge.

James D. McKeen, Heather A. Smith

Commun. Assoc. Inf. Syst., 2004

2003

Developments in Practice XI: Developing IT Professionalism.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2003

Developments in Practice IX: The Evolution of the KM Function.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2003

Developments in Practice VIII: Enterprise Content Management.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2003

Developments in Practice VII: Developing and Delivering the IT Value Proposition.

Heather A. Smith, James D. McKeen

Commun. Assoc. Inf. Syst., 2003

Developments in Practice VI: Riding the Wave: Discovering the Value of P2P Technologies.

Heather A. Smith, John Clippinger, Benn R. Konsynski

Commun. Assoc. Inf. Syst., 2003

Developments in Practice X: Radio Frequency Identification (RFID) - An Internet for Physical Objects.

Benn R. Konsynski, Heather A. Smith

Commun. Assoc. Inf. Syst., 2003

2002

New Developments in Practice III: Riding the Wave: Extracting Value from Mobile Technology.

Heather A. Smith, Nalin Kulatilaka, N. Venkatramen

Commun. Assoc. Inf. Syst., 2002

Developments in Practice V: IT Sourcing: Build, Buy, or Market.

James D. McKeen, Heather A. Smith, P. R. Balasubramanian, Nitin R. Joglekar

Commun. Assoc. Inf. Syst., 2002

New Developments in Practice IV: Managing the Technology Portfolio.

James D. McKeen, Heather A. Smith

Commun. Assoc. Inf. Syst., 2002

New Developments in Practice II: Enterprise Application Integration.

James D. McKeen, Heather A. Smith

Commun. Assoc. Inf. Syst., 2002

2001

New Developments in Practice I: Risk Management in Information Systems: Problems and Potential.

Heather A. Smith, James D. McKeen, D. Sandy Staples

Commun. Assoc. Inf. Syst., 2001

Managing External Relationships in IS.

James D. McKeen, Heather A. Smith

Proceedings of the 34th Annual Hawaii International Conference on System Sciences (HICSS-34), 2001

IT Outsourcing Risk Management at British Petroleum.

Benoit Aubert, Michel Patry, Suzanne Rivard, Heather A. Smith

Proceedings of the 34th Annual Hawaii International Conference on System Sciences (HICSS-34), 2001

1997

Assessing the Value of Information Technology: the Leverage Effect.

James D. McKeen, Heather A. Smith, Michael Parent

Proceedings of the Fifth European Conference on Information Systems, 1997

1996

Object-Oriented Technology: Getting Beyond the Hype.

Heather A. Smith, James D. McKeen

Data Base, 1996

Measuring IS: How Does Your Organization Rate?

Heather A. Smith, James D. McKeen

Data Base, 1996

1992

Computerization and management: A study of conflict and change.

Heather A. Smith, James D. McKeen

Inf. Manag., 1992

1991

The Value Of Information Technology: A Resource View.

James D. McKeen, Heather A. Smith

Proceedings of the 12th International Conference on Information Systems, 1991