Jeroen van Gassel

According to our database, Jeroen van Gassel authored at least 1 paper in 2024.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2024

Evaluating the Impact of Assignment Group and Category Classification Prediction of Incoming Service Requests on the Perceived Service Quality: A Quasiexperimental Study in the Enterprise Software Industry.

Jeroen van Gassel, Marijn Janssen

IEEE Trans. Engineering Management, 2024