Michael J. Douglas

According to our database, Michael J. Douglas authored at least 2 papers between 2009 and 2012.

Collaborative distances:

• Dijkstra number of six.
• Erdős number of six.

2012

Using Business Intelligence for Operational Decision-Making in Call Centers.

Eric S. Kyper, Michael J. Douglas, Roger H. Blake

Int. J. Decis. Support Syst. Technol., 2012

2009

Operational Business Intelligence: Applying Decision Trees to Call Centers.

Eric S. Kyper, Michael J. Douglas, Rodrigo J. Lievano

Proceedings of the 15th Americas Conference on Information Systems, 2009