Nelson Massad

According to our database1, Nelson Massad authored at least 7 papers between 2003 and 2014.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of four.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
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Links

On csauthors.net:

Bibliography

2014
Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?
Decis. Sci., 2014

2009
Service Failure and Recovery in Electronic Retailing: An Investigation of Product-Oriented and Service-Oriented Transactions.
Inf. Resour. Manag. J., 2009

2008
A Taxonomy of Service Failures in Electronic Retailing.
Proceedings of the 41st Hawaii International International Conference on Systems Science (HICSS-41 2008), 2008

2006
Customer Satisfaction with Electronic Service Encounters.
Int. J. Electron. Commer., 2006

A tentative proposal: improving information assurance risk analysis models for small- and medium-sized enterprises through adoption of an open development model.
Proceedings of the 3rd Annual Conference on Information Security Curriculum Development, 2006

2003
Using the Service Encounter Model to Enhance Our Understanding of Business-To-Consumer Transactions in an eEnvironment.
Proceedings of the 16th Bled eConference: eTransformation, 2003

The Impact of Animation on Visual Search Tasks in a Web Environment: A Multi-Year Study.
Proceedings of the 9th Americas Conference on Information Systems, 2003


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