Shizhen Jia

According to our database, Shizhen Jia authored at least 7 papers between 2019 and 2025.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2025

AI-Driven Grief Chatbots: Transforming Grief Management for Individuals with Chronic Illness.

Shizhen Jia, Oscar Hengxuan Chi, Hsiao-Ting Tseng

Proceedings of the 58th Hawaii International Conference on System Sciences, 2025

AI-Assisted Service Work: Boosting Efficiency but Eroding Human Skills?

Shizhen Jia, Guohou Shan

Proceedings of the 31st Americas Conference on Information Systems: Intelligent Technologies for a Better Future, 2025

2024

Generative AI or Real Users? Investigating the Relative Impact of Generative AI vs. Humans on Online Review Quality.

Guohou Shan, Shizhen Jia

Proceedings of the 57th Hawaii International Conference on System Sciences, 2024

Leveraging Generative AI for Customer Complaint Resolution: A Comparative Analysis with Human Responses.

Shizhen Jia, Guohou Shan, Oscar Hengxuan Chi

Proceedings of the 30th Americas Conference on Information Systems: Elevating Life through Digital Social Entrepreneurship, 2024

2021

Developing a formative scale to measure consumers' trust toward interaction with artificially intelligent (AI) social robots in service delivery.

Oscar Hengxuan Chi, Shizhen Jia, Yafang Li, Dogan Gürsoy

Comput. Hum. Behav., 2021

When Extra-Role Behavior Leads to Employee Security Deviance: A Moral Licensing View.

Shizhen Jia, Feng Xu

Proceedings of the 27th Americas Conference on Information Systems, 2021

2019

Literature Review of YouTube in Teaching Activities.

Shizhen Jia

Proceedings of the 23rd Pacific Asia Conference on Information Systems, 2019