Susan L. Keenan

According to our database, Susan L. Keenan authored at least 3 papers between 1999 and 2005.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of five.

2005

CSDQ: A User-Centered Approach to Improving the Quality of Customer Support Data.

Susan L. Keenan, Terri Simmons

Proceedings of the 2005 International Conference on Information Quality (MIT ICIQ Conference), 2005

2003

Meeting the challenge of measuring return on investment for user centered development.

Thomas M. Graefe, Susan L. Keenan, Karen C. Bowen

Proceedings of the Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, 2003

1999

The Usability Problem Taxonomy: A Framework for Classification and Analysis.

Susan L. Keenan, H. Rex Hartson, Dennis G. Kafura, Robert S. Schulman

Empir. Softw. Eng., 1999