Thomas R. Robbins

According to our database, Thomas R. Robbins authored at least 6 papers between 2006 and 2016.

Collaborative distances:

• Dijkstra number of six.
• Erdős number of five.

2016

Evaluating the fit of the Erlang A model in high traffic call centers.

Thomas R. Robbins

Proceedings of the Winter Simulation Conference, 2016

2010

A stochastic programming model for scheduling call centers with global Service Level Agreements.

Thomas R. Robbins, Terry P. Harrison

Eur. J. Oper. Res., 2010

Does the Erlang C model fit in real call centers?

Thomas R. Robbins, Deborah J. Medeiros, Terry P. Harrison

Proceedings of the 2010 Winter Simulation Conference, 2010

2008

A simulation based scheduling model for call centers with uncertain arrival rates.

Thomas R. Robbins, Terry P. Harrison

Proceedings of the 2008 Winter Simulation Conference, Global Gateway to Discovery, 2008

2007

Partial cross training in call centers with uncertain arrivals and global service level agreements.

Thomas R. Robbins, Terry P. Harrison, Deborah J. Medeiros

Proceedings of the Winter Simulation Conference, 2007

2006

Evaluating arrival rate uncertainty in call centers.

Thomas R. Robbins, Deborah J. Medeiros, Paul Dum

Proceedings of the Winter Simulation Conference WSC 2006, 2006