Ulrich Gnewuch

Benjamin Scheibehenne

J. Assoc. Inf. Syst., 2023

Towards Designing a NLU Model Improvement System for Customer Service Chatbots.

[BibT_eX]

[DOI]

Daniel Schloß

Proceedings of the Digital Responsibility: Social, 2023

Designing a Conversation Mining System for Customer Service Chatbots.

[BibT_eX]

[DOI]

Daniel Schloß

Juan D. G. Espitia

Proceedings of the 31st European Conference on Information Systems, 2023

Saleshat: A LLM-Based Social Robot for Human-Like Sales Conversations.

[BibT_eX]

[DOI]

Leon Hanschmann

Proceedings of the Chatbot Research and Design - 7th International Workshop, 2023

Design Principles in Information Systems Research: Trends in Construction and Formulation.

[BibT_eX]

[DOI]

Proceedings of the 29th Americas Conference on Information Systems, 2023

2022

Designing Personality-Adaptive Conversational Agents for Mental Health Care.

[BibT_eX]

[DOI]

Rangina Ahmad

Dominik Siemon

Susanne Robra-Bissantz

Inf. Syst. Frontiers, 2022

Understanding the impact of control levels over emotion-aware chatbots.

[BibT_eX]

[DOI]

Ivo Benke

Comput. Hum. Behav., 2022

Multiexperience.

[BibT_eX]

[DOI]

Bus. Inf. Syst. Eng., 2022

Opposing Effects of Response Time in Human-Chatbot Interaction.

[BibT_eX]

[DOI]

Bus. Inf. Syst. Eng., 2022

BotOrNot: A Platform for Conducting Experiments with Undisclosed Chat Agents.

[BibT_eX]

[DOI]

Leon Hanschmann

Proceedings of the MuC '22: Mensch und Computer 2022, Darmstadt Germany, September 4, 2022

Towards Designing a Conversation Mining System for Customer Service Chatbots.

[BibT_eX]

[DOI]

Daniel Schloß

Proceedings of the 43rd International Conference on Information Systems, 2022

Can Humanizing Voice Assistants Unleash the Potential of Voice Commerce?

[BibT_eX]

[DOI]

Fabian Reinkemeier

Waldemar Toporowski

Proceedings of the 43rd International Conference on Information Systems, 2022

The Impact of Conversational Assistance on the Effective Use of Forecasting Support Systems: A Framed Field Experiment.

[BibT_eX]

[DOI]

Saskia Haug

Proceedings of the 43rd International Conference on Information Systems, 2022

Match or Mismatch? How Matching Personality and Gender between Voice Assistants and Users Affects Trust in Voice Commerce.

[BibT_eX]

[DOI]

Fabian Reinkemeier

Proceedings of the 55th Hawaii International Conference on System Sciences, 2022

A Framework of Personality Cues for Conversational Agents.

[BibT_eX]

[DOI]

Rangina Ahmad

Dominik Siemon

Susanne Robra-Bissantz

Proceedings of the 55th Hawaii International Conference on System Sciences, 2022

Designing Effective Conversational Repair Strategies for Chatbots.

[BibT_eX]

[DOI]

Fabian Reinkemeier

Proceedings of the 30th European Conference on Information Systems, 2022

A Personalized Conversational Agent to Treat Depression in Youth and Young Adults - A Transdisciplinary Design Science Research Project.

[BibT_eX]

[DOI]

Florian Onur Kuhlmeier

Proceedings of the Transdisciplinary Reach of Design Science Research, 2022

Toward a Method for Reviewing Software Artifacts from Practice.

[BibT_eX]

[DOI]

Proceedings of the Transdisciplinary Reach of Design Science Research, 2022

2021

Understanding Employee Responses to Software Robots: A Systematic Literature Review.

[BibT_eX]

[DOI]

Anja Seiffer

Proceedings of the 42nd International Conference on Information Systems, 2021

Designing Multimodal BI&A Systems for Co-Located Team Interactions.

[BibT_eX]

[DOI]

Proceedings of the 29th European Conference on Information Systems, 2021

Designing Conversational Dashboards for Effective Use in Crisis Response.

[BibT_eX]

[DOI]

Proceedings of the 29th European Conference on Information Systems, 2021

The Benefits and Caveats of Personality-Adaptive Conversational Agents in Mental Health Care.

[BibT_eX]

[DOI]

Rangina Ahmad

Dominik Siemon

Susanne Robra-Bissantz

Proceedings of the 27th Americas Conference on Information Systems, 2021

2020

Social cues in human-chatbot interaction.

[BibT_eX]

[DOI]

PhD thesis, 2020

The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots.

[BibT_eX]

[DOI]

Proceedings of the 28th European Conference on Information Systems, 2020

The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure to Chatbots in Conversational Commerce.

[BibT_eX]

[DOI]

Meng Yu

Proceedings of the 28th European Conference on Information Systems, 2020

2019

A Taxonomy of Social Cues for Conversational Agents.

[BibT_eX]

[DOI]

Int. J. Hum. Comput. Stud., 2019

Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis.

[BibT_eX]

[DOI]

Jasper Feine

Stefan Morana

Proceedings of the Human Practice. Digital Ecologies. Our Future. 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), 2019

Gender Bias in Chatbot Design.

[BibT_eX]

[DOI]

Proceedings of the Chatbot Research and Design - Third International Workshop, 2019

2018

Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction.

[BibT_eX]

[DOI]

Proceedings of the 26th European Conference on Information Systems: Beyond Digitization, 2018

Designing Conversational Agents for Energy Feedback.

[BibT_eX]

[DOI]

Proceedings of the Designing for a Digital and Globalized World, 2018

2017

Interaktion mit smarten Systemen - Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz.

[BibT_eX]

[DOI]

Wirtschaftsinformatik Manag., 2017

Towards Designing Cooperative and Social Conversational Agents for Customer Service.

[BibT_eX]

[DOI]