Abdul Hafaz Ngah

According to our database, Abdul Hafaz Ngah authored at least 11 papers between 2020 and 2026.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2026

Unlocking the precursors of customer service experience using artificial intelligence-driven chatbot: calibration of gratification theory and expectation confirmation model.

Samar Rahi, Abdul Hafaz Ngah, Firas Alnasr, Mahmoud Alghizzawi, Rizwana Rasheed, Aamir Rashid

J. Enterp. Inf. Manag., 2026

2025

Sequential mediator and moderator model of intention for the implementation of chatbots in Malaysian government agencies.

Ramizatunnisah Jais, Abdul Hafaz Ngah

J. Decis. Syst., January, 2025

Flying to your home yard: the mediation and moderation model of the intention to employ drones for last-mile delivery.

Abdul Hafaz Ngah, Ramayah Thurasamy, Samar Rahi, Nurul Izni Kamalrulzaman, Aamir Rashid, Fei Long

Kybernetes, 2025

Examining the impact of artificial intelligence capability on dynamic capabilities, organizational creativity and organization performance in public organizations.

Hamad Mohamed Almheiri, Syed Zamberi Ahmad, Khalizani Khalid, Abdul Hafaz Ngah

J. Syst. Inf. Technol., 2025

Examining consumer behaviour towards continuance use of mobile shopping apps with the integration of expectation confirmation theory and flow theory.

Samar Rahi, Mahmoud Alghizzawi, Mehwish Ishtiaq, Abdul Hafaz Ngah, Ahmed Muneeb Mehta

Int. J. Bus. Inf. Syst., 2025

2024

Understanding consumer behavior toward adoption of e-wallet with the moderating role of pandemic risk: an integrative perspective.

Samar Rahi, Mahmoud Alghizzawi, Abdul Hafaz Ngah

Kybernetes, 2024

Unravelling the continue of subscribing Spotify Premium among university students: the extended UTAUT 2 model.

Muhammad Syafiq Mat Suhod, Abdul Hafaz Ngah, Samar Rahi

Int. J. Bus. Inf. Syst., 2024

2023

A paradigm of blockchain and supply chain performance: a mediated model using structural equation modeling.

Aamir Rashid, Syed Baber Ali, Rizwana Rasheed, Noor Aina Amirah, Abdul Hafaz Ngah

Kybernetes, 2023

Influence of electronic word of mouth on purchase intention of mobile phones through information quality: empirical evidence from Pakistan.

Abdul Majeed, Samr Rahi, Shrafat Ali Sair, Abdul Hafaz Ngah

Int. J. Bus. Inf. Syst., 2023

2022

The sequential mediation model of students' willingness to continue online learning during the COVID-19 pandemic.

Abdul Hafaz Ngah, Nurul Izni Kamalrulzaman, Mohamad Firdaus Halimi Mohamad, Rosyati Abdul Rashid, Nor Omaima Harun, Nur Asma Ariffin, Noor Azuan Abu Osman

Res. Pract. Technol. Enhanc. Learn., 2022

2020

Factors propelling the adoption of internet banking: the role of e-customer service, website design, brand image and customer satisfaction.

Samar Rahi, Mazuri Abd. Ghani, Abdul Hafaz Ngah

Int. J. Bus. Inf. Syst., 2020