Alireza Nili

Kevin C. Desouza

Tan Yigitcanlar

IEEE Softw., 2022

A Typology of Chatbots in Public Service Delivery.

[BibT_eX]

[DOI]

IEEE Softw., 2022

Salient design features that your social media platform needs: The case of online communities of interest.

[BibT_eX]

[DOI]

First Monday, 2022

Public Service Values and Chatbots in the Public Sector: Reconciling Designer efforts and User Expectations.

[BibT_eX]

[DOI]

Proceedings of the 55th Hawaii International Conference on System Sciences, 2022

2021

Scaling up chatbots for corporate service delivery systems.

[BibT_eX]

[DOI]

Renuka Sindhgatta

Commun. ACM, 2021

Older Professionals' Adaptation to New Information Technologies: A Study in the Context of Non-Standard Employment.

[BibT_eX]

[DOI]

Christoph Niesel

Proceedings of the 54th Hawaii International Conference on System Sciences, 2021

2020

An approach for selecting and using a method of inter-coder reliability in information management research.

[BibT_eX]

[DOI]

Int. J. Inf. Manag., 2020

Reducing Consumer Uncertainty: Towards an Ontology for Geospatial User-Centric Metadata.

[BibT_eX]

[DOI]

Hasti Ziaimatin

Lakmali Herath Jayarathna

ISPRS Int. J. Geo Inf., 2020

Chatbot-mediated public service delivery A public service value-based framework.

[BibT_eX]

[DOI]

First Monday, 2020

Contextualizing the Effective Use of Social Media Network for Collaborative Learning: An Affordance Perspective.

[BibT_eX]

[DOI]

Proceedings of the 24th Pacific Asia Conference on Information Systems, 2020

The Effective Use of Social Media Networks for Collaborative Learning in Higher Education.

[BibT_eX]

[DOI]

Rebekah Eden

Erwin Fielt

Proceedings of the 41st International Conference on Information Systems, 2020

A Disciplined Approach for Enhancing the Technology Acceptance Model.

[BibT_eX]

[DOI]

Proceedings of the 28th European Conference on Information Systems, 2020

2019

The process of solving problems with self-service technologies: a study from the user's perspective.

[BibT_eX]

[DOI]

David Johnstone

Electron. Commer. Res., 2019

Modeling Conversational Agents for Service Systems.

[BibT_eX]

[DOI]

Renuka Sindhgatta

Proceedings of the On the Move to Meaningful Internet Systems: OTM 2019 Conferences, 2019

Technological Enablers for Preventing Service Failure with E-Commerce Websites.

[BibT_eX]

[DOI]

Proceedings of the 27th European Conference on Information Systems, 2019

2017

A Framework and Approach for Analysis of Focus Group Data in Information Systems Research.

[BibT_eX]

[DOI]

David Johnstone

Commun. Assoc. Inf. Syst., 2017

A Critical Analysis of Inter-Coder Reliability Methods in Information Systems Research.

[BibT_eX]

[DOI]

Proceedings of the Australasian Conference on Information Systems, 2017

2016

Digital service problems: Prevention and user persistence in solving them.

[BibT_eX]

[DOI]

PhD thesis, 2016

2015

Developing a Methodology for Online Service Failure Prevention: Reporting on an Action Design Research Project-in-Progress.

[BibT_eX]

[DOI]

Jacques Louis Du Preez

Proceedings of the Australasian Conference on Information Systems, 2015

2014

A Typology of Technological Enablers of Website Service Failure Prevention.

[BibT_eX]

[DOI]

Guy G. Gable

Proceedings of the 18th Pacific Asia Conference on Information Systems, 2014

2012

Customer Retention Programs of CRM and Customer Retention in E-Banking.

[BibT_eX]

[DOI]

Abbas Keramati

Int. J. E Entrepreneurship Innov., 2012

2011

Investigating the Correlation between Customer Retention Programs of CRM and Customer Retention in E-Banking Context.

[BibT_eX]

[DOI]

Abbas Keramati

Proceedings of the Digital Enterprise and Information Systems - International Conference, 2011

The Intervening Role of Infrastructures in E-Learning Performance.

[BibT_eX]

[DOI]

Abbas Keramati

Masoud Afshari-Mofrad

Delnia Amir-Ashayeri