Claudio Bartolini

IEEE Internet Comput., 2013

Synthetic incident generation in the reenactment of IT support organization behavior.

[BibT_eX]

[DOI]

Proceedings of the 2013 IFIP/IEEE International Symposium on Integrated Network Management (IM 2013), 2013

Monitoring Commitments in People-Driven Service Engagements.

[BibT_eX]

[DOI]

Anup K. Kalia

Munindar P. Singh

Proceedings of the 2013 IEEE International Conference on Services Computing, Santa Clara, CA, USA, June 28, 2013

2012

Effective and Energy Efficient Management of Network and Services: A Report on IM 2011.

[BibT_eX]

[DOI]

Nazim Agoulmine

J. Netw. Syst. Manag., 2012

T@gz: intuitive and effortless categorization and sharing of email conversations.

[BibT_eX]

[DOI]

Parag Mulendra Joshi

Proceedings of the 21st World Wide Web Conference, 2012

A Process- and Policy-Aware Cross Enterprise Collaboration Framework for Multisourced Services.

[BibT_eX]

[DOI]

Jamie Erbes

Proceedings of the 2012 Annual SRII Global Conference, San Jose, CA, USA, July 24-27, 2012, 2012

Evolving Social Media into Productivity Platforms.

[BibT_eX]

[DOI]

Jamie Erbes

Proceedings of the 2012 Annual SRII Global Conference, San Jose, CA, USA, July 24-27, 2012, 2012

A cloud-based solution for the performance improvement of IT support organizations.

[BibT_eX]

[DOI]

Proceedings of the 2012 IEEE Network Operations and Management Symposium, 2012

Potential benefits and challenges of closed-loop optimization processes for IT support organizations.

[BibT_eX]

[DOI]

Proceedings of the 2012 IEEE Network Operations and Management Symposium, 2012

Modeling IT support organizations using multiple-priority queues.

[BibT_eX]

[DOI]

Proceedings of the 2012 IEEE Network Operations and Management Symposium, 2012

Adaptive Case Management in the Social Enterprise.

[BibT_eX]

[DOI]

Susan Spence

Proceedings of the Service-Oriented Computing - 10th International Conference, 2012

Collaborative Environment of the PROMISE Infrastructure: an "ELEGantt" Approach.

[BibT_eX]

[DOI]

Proceedings of the 2nd European Workshop on Human-Computer Interaction and Information Retrieval, 2012

When Social Media Meet the Enterprise.

[BibT_eX]

[DOI]

Daniil Mirylenka

Proceedings of the 16th IEEE International Enterprise Distributed Object Computing Conference, 2012

2011

Prioritizing Information Technology Service Investments under Uncertainty.

[BibT_eX]

[DOI]

IEEE Trans. Netw. Serv. Manag., 2011

Alternatives to Peer Review: Novel Approaches for Research Evaluation.

[BibT_eX]

[DOI]

Frontiers Comput. Neurosci., 2011

A framework for risk assessment based on analysis of historical information of workflow execution in IT systems.

[BibT_eX]

[DOI]

Comput. Networks, 2011

IT Project Variables in the Balance: A Bayesian Approach to Prediction of Support Costs.

[BibT_eX]

[DOI]

Abraham Lincoln Rabelo de Sousa

Proceedings of the 25th Brazilian Symposium on Software Engineering, 2011

A solution for identifying the root cause of problems in IT change management.

[BibT_eX]

[DOI]

Proceedings of the 12th IFIP/IEEE International Symposium on Integrated Network Management, 2011

Leveraging IT project lifecycle data to predict support costs.

[BibT_eX]

[DOI]

Abraham Lincoln Rabelo de Sousa

Proceedings of the 12th IFIP/IEEE International Symposium on Integrated Network Management, 2011

On decision making in business-driven IT management.

[BibT_eX]

[DOI]

Proceedings of the 12th IFIP/IEEE International Symposium on Integrated Network Management, 2011

Business-driven IT management.

[BibT_eX]

[DOI]

Proceedings of the 12th IFIP/IEEE International Symposium on Integrated Network Management, 2011

Analytics for similarity matching of IT cases with collaboratively-defined activity flows.

[BibT_eX]

[DOI]

Parag Mulendra Joshi

Proceedings of the Workshops Proceedings of the 27th International Conference on Data Engineering, 2011

A web-based what-if scenario analysis tool for performance improvement of IT support organizations.

[BibT_eX]

[DOI]

Proceedings of the 7th International Conference on Network and Service Management, 2011

Next Best Step and Expert Recommendation for Collaborative Processes in IT Service Management.

[BibT_eX]

[DOI]

Proceedings of the Business Process Management - 9th International Conference, 2011

2010

SYMIAN: Analysis and performance improvement of the IT incident management process.

[BibT_eX]

[DOI]

IEEE Trans. Netw. Serv. Manag., 2010

Integrated Management of Systems, Services, Processes and People in IT: A Report on DSOM 2009.

[BibT_eX]

[DOI]

J. Netw. Syst. Manag., 2010

A knowledge-rich similarity measure for improving IT incident resolution process.

[BibT_eX]

[DOI]

Proceedings of the 2010 ACM Symposium on Applied Computing (SAC), 2010

Computer-generated comprehensive risk assessment for IT project management.

[BibT_eX]

[DOI]

Abraham Lincoln Rabelo de Sousa

Proceedings of the IEEE/IFIP Network Operations and Management Symposium, 2010

Learning from past experiences to enhance decision support in IT change management.

[BibT_eX]

[DOI]

Proceedings of the IEEE/IFIP Network Operations and Management Symposium, 2010

Value-driven IT service portfolio selection under uncertainty.

[BibT_eX]

[DOI]

J. Augusto Oliveira

Proceedings of the IEEE/IFIP Network Operations and Management Symposium, 2010

On strategies for planning the assignment of human resources to IT change activities.

[BibT_eX]

[DOI]

Proceedings of the IEEE/IFIP Network Operations and Management Symposium, 2010

Modeling IT support organizations from transactional logs.

[BibT_eX]

[DOI]

Proceedings of the IEEE/IFIP Network Operations and Management Symposium, 2010

Towards a Research Agenda for Enterprise Crowdsourcing.

[BibT_eX]

[DOI]

Maja Vukovic

Proceedings of the Leveraging Applications of Formal Methods, Verification, and Validation, 2010

Understanding IT Organizations.

[BibT_eX]

[DOI]

Simone Diniz Junqueira Barbosa

Karin K. Breitman

Mathias Sallé

Rita Berardi

Glaucia Melissa Campos

Erik Eidt

Proceedings of the Leveraging Applications of Formal Methods, Verification, and Validation, 2010

A Visual Tool for Rapid Integration of Enterprise Software Applications.

[BibT_eX]

[DOI]

Proceedings of the Web Engineering, 10th International Conference, 2010

Crowd-Driven Processes: State of the Art and Research Challenges.

[BibT_eX]

[DOI]

Maja Vukovic

Proceedings of the Service-Oriented Computing - 8th International Conference, 2010

IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes.

[BibT_eX]

[DOI]

Proceedings of the 14th IEEE International Enterprise Distributed Object Computing Conference, 2010

Similarity metric for risk assessment in IT change plans.

[BibT_eX]

[DOI]

Proceedings of the 6th International Conference on Network and Service Management, 2010

Where have all the tickets gone?

[BibT_eX]

[DOI]

Phil Day

Proceedings of the 6th International Conference on Network and Service Management, 2010

A Framework for Modeling and Enabling Reuse of Best Practice IT Processes.

[BibT_eX]

[DOI]

Proceedings of the Business Process Management Workshops, 2010

LearnIT: Enhanced Search and Visualization of IT Projects.

[BibT_eX]

[DOI]

Proceedings of the Mechanisms for Autonomous Management of Networks and Services, 2010

2009

Business-driven IT Management.

[BibT_eX]

[DOI]

PhD thesis, 2009

ChangeLedge: Change design and planning in networked systems based on reuse of knowledge and automation.

[BibT_eX]

[DOI]

Comput. Networks, 2009

A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertainty.

[BibT_eX]

[DOI]

Magno Queiroz

Proceedings of the MEDES '09: International ACM Conference on Management of Emergent Digital EcoSystems, 2009

A solution to support risk analysis on IT Change Management.

[BibT_eX]

[DOI]

Proceedings of the Integrated Network Management, 2009

Refined failure remediation for IT change management systems.

[BibT_eX]

[DOI]

Proceedings of the Integrated Network Management, 2009

CHANGEMINER: A solution for discovering IT change templates from past execution traces.

[BibT_eX]

[DOI]

Proceedings of the Integrated Network Management, 2009

Business-impact analysis and simulation of critical incidents in IT service management.

[BibT_eX]

[DOI]

Proceedings of the Integrated Network Management, 2009

Improving IT Change Management Processes with Automated Risk Assessment.

[BibT_eX]

[DOI]

Proceedings of the Integrated Management of Systems, 2009

ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraints.

[BibT_eX]

[DOI]

Proceedings of the Integrated Management of Systems, 2009

2008

Change Priority Determination in IT Service Management Based on Risk Exposure.

[BibT_eX]

[DOI]

IEEE Trans. Netw. Serv. Manag., 2008

Introduction to the Special Issue: Electronic Contract Architectures and Languages.

[BibT_eX]

[DOI]

Guido Governatori

Zoran Milosevic

Int. J. Electron. Commer., 2008

Business-driven IT management - upping the ante of IT : exploring the linkage between it and business to improve both IT and business results.

[BibT_eX]

[DOI]

IEEE Commun. Mag., 2008

Enabling rollback support in IT change management systems.

[BibT_eX]

[DOI]

Fabio Fabian Daitx

Akhil Sahai

Katia Barbosa Saikoski

Proceedings of the IEEE/IFIP Network Operations and Management Symposium: Pervasive Management for Ubioquitous Networks and Services, 2008

A template-based solution to support knowledge reuse in IT change design.

[BibT_eX]

[DOI]

Fabio Fabian Daitx

Akhil Sahai

Katia Barbosa Saikoski

Proceedings of the IEEE/IFIP Network Operations and Management Symposium: Pervasive Management for Ubioquitous Networks and Services, 2008

IT Service Management and Business-Driven IT Management.

[BibT_eX]

[DOI]

Proceedings of the IEEE/IFIP Network Operations and Management Symposium: Pervasive Management for Ubioquitous Networks and Services, 2008

A Runtime Constraint-Aware Solution for Automated Refinement of IT Change Plans.

[BibT_eX]

[DOI]

Proceedings of the Managing Large-Scale Service Deployment, 2008

SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process.

[BibT_eX]

[DOI]

Proceedings of the Managing Large-Scale Service Deployment, 2008

IT Incident Management as a Collaborative Process: A Visualization Tool Inspired to Social Networks.

[BibT_eX]

[DOI]

Proceedings of the Collaborative Computing: Networking, 2008

2007

A Service-oriented Architecture for Business Intelligence.

[BibT_eX]

[DOI]

Liya Wu

Gilad Barash

Proceedings of the IEEE International Conference on Service-Oriented Computing and Applications, 2007

A Rule-Based Approach to Prioritization of IT Work Requests Maximizing Net Benefit to the Business.

[BibT_eX]

[DOI]

Abdel Boulmakoul

Proceedings of the Advances in Rule Interchange and Applications, International Symposium, 2007

A decision support tool to optimize scheduling of IT changes.

[BibT_eX]

[DOI]

Rodrigo Rebouças

Proceedings of the Integrated Network Management, 2007

Research Challenges of Business-Driven IT Management.

[BibT_eX]

[DOI]

Proceedings of BDIM 2007, 2007

Measuring and Improving the Performance of an IT Support Organization in Managing Service Incidents.

[BibT_eX]

[DOI]

Gilad Barash

Liya Wu

Proceedings of BDIM 2007, 2007

Activity-Based Scheduling of IT Changes.

[BibT_eX]

[DOI]

Proceedings of the Inter-Domain Management, 2007

2006

IT service management driven by business objectives An application to incident management.

[BibT_eX]

[DOI]

Mathias Sallé

Proceedings of the Management of Integrated End-to-End Communications and Services, 2006

Business-Driven Decision Support for Change Management: Planning and Scheduling of Changes.

[BibT_eX]

[DOI]

Proceedings of the Large Scale Management of Distributed Systems, 2006

2005

Using the event calculus for tracking the normative state of contracts.

[BibT_eX]

[DOI]

Int. J. Cooperative Inf. Syst., 2005

An Approach to Data Fusion for Context Awareness.

[BibT_eX]

[DOI]

Proceedings of the Modeling and Using Context, 2005

2004

A Software Framework for Automated Negotiation.

[BibT_eX]

[DOI]

Nicholas R. Jennings

Proceedings of the Software Engineering for Multi-Agent Systems III, 2004

Management by contract.

[BibT_eX]

[DOI]

Markus Salle

Proceedings of the Managing Next Generation Convergence Networks and Services, 2004

Business Driven Prioritization of Service Incidents.

[BibT_eX]

[DOI]

Mathias Sallé

Proceedings of the Utility Computing: 15th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, 2004

2003

Semantic Web support for the business-to-business e-commerce pre-contractual lifecycle.

[BibT_eX]

[DOI]

Comput. Networks, 2003

AutONA: A System for Automated Multiple 1-1 Negotiation.

[BibT_eX]

[DOI]

Proceedings of the 2003 IEEE International Conference on Electronic Commerce (CEC 2003), 2003

Agent-based service composition through simultaneous negotiation in forward and reverse auctions.

[BibT_eX]

[DOI]

Andrew Byde

Proceedings of the Proceedings 4th ACM Conference on Electronic Commerce (EC-2003), 2003

AutONA: a system for automated multiple 1-1 negotiation.

[BibT_eX]

[DOI]

Proceedings of the Proceedings 4th ACM Conference on Electronic Commerce (EC-2003), 2003

2002

Semantic web support for the business-to-business e-commerce lifecycle.

[BibT_eX]

[DOI]

Proceedings of the Eleventh International World Wide Web Conference, 2002

Architecting for Reuse: A Software Framework for Automated Negotiation.

[BibT_eX]

[DOI]

Nicholas R. Jennings

Proceedings of the Agent-Oriented Software Engineering III, Third International Workshop, 2002

2001

A Semantic Web Approach to Service Description for Matchmaking of Services.

[BibT_eX]

[DOI]

Javier Gonzalez-Castillo

Proceedings of SWWS'01, The first Semantic Web Working Symposium, Stanford University, California, USA, July 30, 2001

E-Service Composition: Supporting Dynamic Definition of Process-oriented Negotiation Parameters (Invited Address).

[BibT_eX]

[DOI]

Giacomo Piccinelli

Proceedings of the 12th International Workshop on Database and Expert Systems Applications (DEXA 2001), 2001

Economic dynamics of agents in multiple auctions.

[BibT_eX]

[DOI]

Andrew Byde

Proceedings of the Fifth International Conference on Autonomous Agents, 2001

2000

Algorithm Design for Agents which Participate in Multiple Simultaneous Auctions.

[BibT_eX]

[DOI]