João F. Proença

According to our database, João F. Proença authored at least 5 papers between 2008 and 2021.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2021

Digital Servitization as a New Research Stream: A Bibliometric Analysis.

Marcela da Silveira Leme, João F. Proença

Proceedings of the Digital Economy. Emerging Technologies and Business Innovation, 2021

2020

The Role of Error Management Culture and Leadership on Failures and Recovery in Services.

Teresa Proença, João F. Proença, Inês Teixeira

Proceedings of the Exploring Service Science - 10th International Conference, 2020

2015

Service Convenience on Call Centers: Impacts on Repurchase.

João F. Proença, Marisa Fernandes

Proceedings of the Exploring Services Science - 6th International Conference, 2015

2014

The Service Recovery Paradox in a Call-Center Context: Compensation and Timeliness in Recovering Mobile Customers.

Raquel Reis Soares, João F. Proença, P. K. Kannan

Proceedings of the 47th Hawaii International Conference on System Sciences, 2014

2008

Design of Service Systems under Variability: Research Issues.

P. K. Kannan, João F. Proença

Proceedings of the 41st Hawaii International International Conference on Systems Science (HICSS-41 2008), 2008