João F. Proença

Orcid: 0000-0003-3794-901X

According to our database1, João F. Proença authored at least 5 papers between 2010 and 2021.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of five.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
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Links

On csauthors.net:

Bibliography

2021
Digital Servitization as a New Research Stream: A Bibliometric Analysis.
Proceedings of the Digital Economy. Emerging Technologies and Business Innovation, 2021

2020
The Role of Error Management Culture and Leadership on Failures and Recovery in Services.
Proceedings of the Exploring Service Science - 10th International Conference, 2020

2015
Service Convenience on Call Centers: Impacts on Repurchase.
Proceedings of the Exploring Services Science - 6th International Conference, 2015

2014
The Service Recovery Paradox in a Call-Center Context: Compensation and Timeliness in Recovering Mobile Customers.
Proceedings of the 47th Hawaii International Conference on System Sciences, 2014

2010
Design of service systems under variability: research issues.
Inf. Syst. E Bus. Manag., 2010


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