Joseph Lucente

According to our database, Joseph Lucente authored at least 5 papers between 2014 and 2016.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2016

Towards better help desk planning: Predicting incidents and required effort.

Anneliese Amschler Andrews, Philip Beaver, Joseph Lucente

J. Syst. Softw., 2016

2015

Comparing development approaches and reuse strategies: An empirical evaluation of developer views from the aerospace industry.

Julia F. Varnell-Sarjeant, Anneliese Amschler Andrews, Joe Lucente, Andreas Stefik

Inf. Softw. Technol., 2015

On the Viability of Using SRGMs for IT Help Desk Incident Predictions.

Anneliese Andrews, Joseph Lucente

Proceedings of the 2015 IEEE International Conference on Software Quality, 2015

2014

Predicting Incident Reports for IT Help Desk.

Anneliese Amschler Andrews, Joseph Lucente

Proceedings of the 44th Annual IEEE/IFIP International Conference on Dependable Systems and Networks, 2014

From Incident Reports to Improvement Recommendations: Analyzing IT Help Desk Data.

Anneliese Amschler Andrews, Joseph Lucente

Proceedings of the 23rd Australian Software Engineering Conference, 2014